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Outline of the Demonstration Experiment
Kiwami has named its virtual character customer service "xR Cast" and is developing 3D avatar video promotions, remote customer service, and automated customer service for corporate clients.
We are pleased to announce that "xR Cast Concierge," an automated answering system with avatars, has been introduced at York Foods Waseda store,Automated customer service by avatars and remote customer service from in-store staff are now being tested.The first time the company was founded, it was in the process of being reorganized into a new company.
In addition, as the first DX measure utilizing wearable devices in the retail industryEstablish a system that facilitates receipt of notifications of customer inquiries by linking with smartwatches.I did.
■Image of use
Customers can make inquiries through the touch panel signage in the store.
Automatic response for sales floor information, etc., just like regular smart signage
Notify employees of any unautomated responses to their smartphone communication tools.
Customer inquiries are sent to employees' smartwatches.
Remote control of various pre-set actions at the touch of a button according to requirements
What is xR Cast?
With the decline in the working population becoming a serious social issue, it is predicted that in the near future there will be a serious shortage of personnel in areas where customer service is required, such as stores and reception areas.
It is not simply a matter of streamlining the various situations in which such customer service is required,Solutions to achieve Virtual Shoppers and provide a more satisfying customer experience.is being developed by the company as xR Cast.
The store of the future will be an even more enjoyable place, utilizing advanced digital technology such as A.I. and 3D holograms, while saving labor,A world without compromising humanityWe aim to
What is xR Cast Concierge?
According to the concerns of customers who visit the store,Automated answering system with 3DCG virtual store clerks to guide shoppersIt is.
Customers who need individualized service are notified on a smartphone or smartwatch carried by the store staff member in charge,Remote remote control answers and video content guidanceand serve customers remotely.
By linking with the "xR Cast HoloPhone" avatar customer service system, manned remote customer service is also supported.
Services page: ▶︎http://kiwaminet.com/xr-cast-concierge/
Technologies offered by kiwami
The company possesses elemental technologies in various fields to realize xR Cast. We are working on in-house production of everything from A.I. systems for natural dialogue, to high-quality character design and production technology, to the production of high-quality motion data used in movies to move the characters.
In this xR Cast HoloPhoneMotion capturing using standard cameras based on WebRTC-based call systems, systems for moving 3D avatars, and communication technologies for data transfer and stabilization.This is achieved by utilizing the company's various elemental technologies, such as
【【About Kiwami Corporation]
Kiwami Inc. is a group of professionals from various fields such as digital contents, applications, games, xR, A.I., SNS, etc. We provide services with a human touch while utilizing technology to solve various social problems under the motto of "Remembering the spirit of fun" and to create a "friendly society where everyone can laugh". We provide services with a human touch while utilizing technology to solve various social problems and to create a "friendly society where everyone can laugh".
［Company name] kiwami corporation
［Representative: Chihaya Mikamo
[Year of Establishment] February 2019
［Capital] 13 million yen (including capital reserve)
［Palais d'Or Ikebukuro 203, 3-8-5 Higashi-Ikebukuro, Toshima-ku, Tokyo
［Providing services to promote digital experiences
Planning and production of Internet-related services