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Friday, September 22, 2023

Helpfeel, a search-based FAQ system provider, wins overall first prize at the Guardian Awards at "ICC KYOTO 2023

Helpfeel won first place in the "Industry Co-Creation (ICC) Summit KYOTO 2023" Guardian Awards in the three categories of "Proposal Power," "Innovation," and "Originality," making it the overall winner!
This award marks the second consecutive win, following ICC FUKUOKA 2023 held in February.

Overall winner of a contest in which 15 companies compete for presentation skills, evaluated by a panel of about 100 judges.

The Guardian Awards is a contest in which judges visit the demo booths of 15 ICC Summit sponsors to evaluate and vote on their solutions.

The judges will listen to 5-minute presentations at each booth in the ICC venue and vote on five criteria: "Proposal Power," "Innovation," "ROI," "Customer Service and Attitude," and "Originality.

Helpfeel won first place in the three categories of "Proposal Ability," "Innovation," and "Originality," and was the overall winner.

ICC KYOTO 2023 Overview

The Industry Co-Creation ® (ICC) Summit is a place for "learning together, creating industries together. The ICC Summit is a place for "learning together and creating industries together. More than 400 speakers and more than 1,000 participants attend every ICC Summit, which is an extreme conference for participants to seriously discuss and learn from each other from morning till night.

Official name: Industry Co-Creation (ICC) Summit KYOTO 2023
Organized by ICC Partners, Inc.
Executive Producer: Masashi Kobayashi (President, ICC Partners, Inc.)
Dates: September 4 - 7, 2023
Venue: The Westin Miyako Hotel (main venue), etc.
Details of ICC KYOTO 2023:

Guardian Award

Dates: Tuesday, September 5 and Wednesday, September 6, 2023

Awards Overview: Approximately 100 judges, led by ICC Catapult speakers, will visit each of the 15 companies' booths at the venue and receive a 5-minute explanation of their products and services. The judges are evaluated on five criteria: (1) ability to make proposals, (2) innovation, (3) ROI, (4) customer service and attitude, and (5) originality, and five category awards (e.g., Best Customer Service Award) are presented.

The total score for each category is calculated to determine the overall ranking.

About Helpfeel's Business

▼ Enterprise search "Helpfeel" to deliver knowledge

Helpfeel" is a search-based FAQ system that boasts a search hit rate of 98%, equipped with the world's first proprietary "Intent Predictive Search" algorithm.

Predictive Intent Search" is a system that predicts the "intent" of what the searcher wants to know from the words entered into the FAQ, and quickly searches for answers that match that intent. Even if the search term is ambiguous or sensuous, or if there are spelling errors or kanji/kana spelling errors, the system can quickly find the best FAQ page to help resolve the customer's question.

It also predicts questions and displays possible answers even while the user is typing search keywords. Furthermore, by searching within the terminal rather than on the server side, "Helpfeel" also achieves a fast response time of 0.001 seconds, approximately 1,000 times faster than the average FAQ system to date. With these features, "Helpfeel" will help reduce the burden on customer support representatives and call centers and improve the customer experience.

Unlike conventional chatbots, there is no need to prepare data for the AI to learn and no need for tuning after implementation. Companies can implement a high-performance FAQ site in a short period of time simply by preparing "articles that answer" searches.

Winner of the Guardian Award at "Industry Co-Creation (ICC Summit) FUKUOKA 2023
Received the Good Design Award 2021.
Industry Co-Creation (ICC) Summit KYOTO 2021
SaaS RISING STAR CATAPULT: Find the Next Unicorn! Winner
Winner of the Mizuho Innovation Award for the 4th Quarter of FY2020
Advance to the Grand Prix Final of "X-Tech Innovation 2020
2019 IVS LaunchPad Contestant

Service Site:https://helpfeel.com

▼Helpfeel companies (some of them)

HelpfeeAbout l

name of companyHelpfeel Corporation
EstablishmentDecember 21, 2007 (Japanese subsidiary established on December 4, 2020)
LocationKyoto Office: 5F Kawamoto Building, 110-16 Gosho-Hachiman-cho, Kamigyo-ku, Kyoto 602-0023, Japan
Tokyo Office: 5F Shiodome City Center, 1-5-2 Higashi-Shinbashi, Minato-ku, Tokyo 105-7108, Japan
representativeRepresentative Director/CEO: Kazushu Rakusai
uniform resouce locatorhttps://corp.helpfeel.com/ja/home
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